The FSL-201 exam is a certification exam for Salesforce Field Service Lightning, and is designed to test a candidate's knowledge and skills in implementing and utilizing the Field Service Lightning platform. The exam is delivered through the Salesforce website and is available in multiple languages. The following details outline the exam process:
- Cost: The cost of the FSL-201 exam is 200 USD.
- Passing mark: The passing mark for the FSL-201 exam is 65%.
- Time: The exam is comprised of 60 multiple-choice and true/false questions, and is allotted 90 minutes for completion.
- Delivery Method: The FSL-201 exam is delivered online through the Salesforce website.
- Format: The exam format consists of multiple-choice and true/false questions.
The FSL-201 exam covers the following objectives, which are intended to test a candidate's knowledge and ability to implement and utilize the Field Service Lightning platform:
- Configuring and Customizing the Field Service Lightning platform
- Managing work orders, schedules, and resources
- Leveraging the Mobile app for Field Service Lightning
- Integrating with other Salesforce products and third-party tools
- Reporting and Analytics for Field Service Lightning
- Optimizing resource allocation and dispatching
To prepare for the FSL-201 exam, it is recommended to have hands-on experience working with the Field Service Lightning platform, as well as to review the official Salesforce Field Service Lightning Implementation Guide and Trailhead modules. Additionally, utilizing practice exams and studying past exam questions can help build confidence and familiarize yourself with the exam format.