Frequently Asked Questions

  1. What are the products you are selling?
  2. How will your study materials guarantee my pass when taking my certification exams?
  3. How do I know if it is safe to shop at your website?
  4. How does your “100% Money Back Guarantee” work?
  5. If I fail the exam how can I claim my refund?
  6. How do I receive my products after I purchase them?
  7. How often are your study exam files updated and how would I be informed about the new updates?
  8. What if I buy some of your study materials and they become out-dated before I take the exam?
  9. How long will my membership last in order to have access to updated exam questions?
  10. Do I get a receipt for my purchase?

Answer to Q-1:
The products we are selling are study materials and interactive test engine software. study guides are designed by a team of IT professionals and contains practice exam questions. Our study materials are designed to provide as much information as possible to help you pass your exams in your first try.

Answer to Q-2: 's study materials contain practice exam questions, case studies, interactive labs, found in a real certification exams. By practicing these questions and labs we 100% guarantee that you will get your certification or we refund your money in full.

Answer to Q-3:
Our purchases are processed through a 100% secure and PCI Compliant payment gateway which uses Secure Sockets Layer (SSL) technology to encrypt the credit card information that you send over the Internet.
Payment information is transmitted directly to our Payment Gateway, ensuring that none of the payment or personal details are stored by us.

Answer to Q-4:
If a registered user of fails the related exam once within 30 days purchase of the particular exam, then he/she can receive an exchange of product with no cost or a full refund of his/her purchase.
Please check our Guarantee policy.

Answer to Q-5:
If you fail your exam, all you need to do is e-mail a scanned copy of your failed result and we will refund your credit card by the amount you paid for that particular study guide.

Answer to Q-6:
After you sign up and your purchase is processed you will get instant access to our Members download area, where you can download all your purchased study materials.

Answer to Q-7:
Our study guides/materials are updated in regular basis. When an exam changes and a new version comes out we update receive that update immediately.

Answer to Q-8:
You will have access to updated study guides once it is available with absolutely NO EXTRA COST for 60 DAYS from the date of your purchase.

Answer to Q-9:
You will have UNLIMITED ACCESS for 60 DAYS to all those updated exams you have purchased.

Answer to Q-10:
Yes, you get the receipt of your purchase from