Latest Salesforce ADM-261 Braindump

Service Cloud Administration (SU21) Practice Exam Questions and Answers
  • ADM-261 - Service Cloud Administration (SU21)
  • Questions & Answers (PDF): 355
  • Testing Engine Included
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  • Last update: 4-Feb-2023
  • Free Updates: 90 Days
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ADM-261 Exam Format & Objectives

Salesforce ADM-261 Service Cloud Administration Exam Preparation Guide

Exam Objectives:

  • Understand the Service Cloud components and their use cases
  • Setup and manage Case Management, including Case Escalation and Management Rules
  • Setup and manage Entitlements and Contracts
  • Manage the Service Cloud Console, including customizing console apps and components
  • Understand and use Omnichannel Routing and Management
  • Understand and use Workflow Automation, including macros and service levels
  • Understand and use Service Analytics, including dashboards and reports
  • Understand and use Field Service Lightning
  • Understand and use Knowledge Management
  • Understand and use Salesforce Communities for Service

Exam Details:

  • Cost: The cost of the ADM-261 exam is 200 USD
  • Passing Mark: The passing mark for the ADM-261 exam is 65%
  • Time: The ADM-261 exam is 90 minutes long
  • Delivery Method: The ADM-261 exam is a proctored, online exam delivered through Webassessor
  • Format: The ADM-261 exam consists of multiple choice and multiple select questions

Study Tips:

  1. Familiarize yourself with the exam objectives listed above and make sure you understand each one thoroughly
  2. Study the Service Cloud components and their use cases in-depth
  3. Practice setting up and managing case management, including case escalation and management rules
  4. Practice setting up and managing entitlements and contracts
  5. Familiarize yourself with the Service Cloud Console, including customizing console apps and components
  6. Study and practice using Omnichannel Routing and Management
  7. Study and practice using Workflow Automation, including macros and service levels
  8. Study and practice using Service Analytics, including dashboards and reports
  9. Study and practice using Field Service Lightning
  10. Study and practice using Knowledge Management
  11. Study and practice using Salesforce Communities for Service
  12. Take practice exams to test your understanding and identify areas that you need to improve on
  13. Consider taking a course or attending a training session to ensure you have a comprehensive understanding of the material

With the above-mentioned tips and a consistent study routine, the candidate should be well-prepared to take and pass the Salesforce ADM-261 Service Cloud Administration (SU21) exam. Good luck!


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