Passing the Microsoft MB-230 Exam: Microsoft Dynamics 365 Customer Service Functional Consultant
The Microsoft MB-230 exam tests your ability to implement and configure Microsoft Dynamics 365 Customer Service solutions to meet customer requirements. The exam objectives cover the following areas:
- Configure and manage service management
- Configure and manage customer service channels
- Configure and manage case management
- Configure and manage knowledge management
- Configure and manage service level agreements (SLAs) and entitlements
- Configure and manage omnichannel for Customer Service
- Configure and manage service management reporting and dashboards
It is recommended that individuals preparing for the MB-230 exam have a strong understanding of Microsoft Dynamics 365 Customer Service solutions and have experience with customer service operations and configuration in the Dynamics 365 environment.
The following details outline the process for taking the MB-230 exam:
- Cost: The cost of the MB-230 exam is $165 USD.
- Time: The MB-230 exam is 2 hours long.
- Delivery Method: The MB-230 exam is delivered through a Microsoft testing center or online proctored delivery method.
- Format: The MB-230 exam is in multiple choice and scenario-based format.
- Passing Mark: A passing mark of 700 out of 1000 points is required to pass the MB-230 exam.
Preparing for the MB-230 Exam:
To prepare for the MB-230 exam, it is recommended that individuals utilize a combination of the following resources:
- Official Microsoft Dynamics 365 Customer Service courseware and training materials
- Hands-on experience with Microsoft Dynamics 365 Customer Service solutions
- Online study resources such as Microsoft's official MB-230 exam preparation guide and practice exams
- Participation in study groups or discussion forums with other MB-230 exam candidates
By utilizing these resources and having hands-on experience, individuals can effectively prepare for the MB-230 exam and increase their chances of success.
In conclusion, the MB-230 exam is a valuable certification for individuals who want to demonstrate their expertise in configuring and implementing Microsoft Dynamics 365 Customer Service solutions. By understanding the exam objectives, familiarizing oneself with the exam process, and preparing with a combination of resources, individuals can increase their chances of passing the MB-230 exam and achieving certification.