Cisco® 820-605 Exam
- Cost: The cost of the 820-605 exam varies depending on the location, but it is generally around $300 USD.
- Passing Mark: The minimum passing score for the 820-605 exam is 720 out of 1000 points.
- Time: The 820-605 exam is approximately 90 minutes long.
- Delivery Method: The 820-605 exam is delivered through the Cisco® certification testing centers, or it can be taken online through the Cisco® website.
- Format: The 820-605 exam is delivered in multiple-choice and simulation format.
- Understand the key principles and concepts of customer success management, including customer journey mapping, customer health scoring, and customer segmentation.
- Know how to develop and implement a customer success plan, including defining customer success metrics, creating a customer success team, and establishing customer success processes.
- Understand the role of technology in customer success management, including using data analytics and customer relationship management (CRM) systems to drive customer success.
- Know how to measure and track customer success, including using customer health scores, customer feedback, and customer retention metrics.
- Understand the importance of customer communication and engagement, including developing and executing a customer communication plan, and using customer feedback to improve customer satisfaction and loyalty.
- Know how to manage customer renewals and upsells, including developing renewal and upsell strategies, and using data analytics to identify opportunities for growth.
To prepare for the Cisco® 820-605 exam, it is highly recommended to take the official Cisco® Customer Success Manager (CSM) course. This course provides a comprehensive overview of the customer success management discipline, and it covers all of the exam objectives. Additionally, it is recommended to have real-world experience in customer success management, as this will help you to apply the concepts and principles covered in the exam.
There are also a variety of study materials available, including study guides, practice exams, and online courses. It is important to thoroughly review the exam objectives and to make sure that you have a solid understanding of all of the topics covered in the exam.
It is also important to understand the exam format and to familiarize yourself with the types of questions that will be asked. This can be done by taking practice exams, which will help to build your confidence and increase your chances of passing the 820-605 exam on the first attempt.
In summary, to pass the Cisco® 820-605 exam, it is important to have a solid understanding of the customer success management discipline, to have real-world experience in the field, to thoroughly review the exam objectives, and to familiarize yourself with the exam format and types of questions. Good luck!