33820X Exam Preparation Guide: Everything You Need to Know
Are you looking to take the 33820X certification exam? If so, you've come to the right place! In this guide, we'll cover everything you need to know to prepare for and pass the 33820X exam. From exam topics to prerequisites, we'll provide you with all the information you need to succeed.
Exam Details:
Exam Cost:
The cost of the 33820X exam is $300 USD.
Exam Duration:
The 33820X exam is 90 minutes long.
Exam Format:
The exam is computer-based and consists of 60 multiple-choice questions.
Passing Score:
To pass the 33820X exam, you need a score of 68% or higher.
Delivery Method:
The exam is delivered online through the Avaya Learning Center.
Difficulty Level:
The 33820X exam is considered to be at an intermediate level of difficulty.
Exam Topics:
The 33820X exam covers the following topics:
- Avaya Aura® Call Center Elite
- Advanced Call Routing
- Call Vectoring
- Advanced Routing Policies
- Call Center Elite Features
- Call Center Elite Multichannel
Prerequisites of the 33820X:
There are no formal prerequisites for taking the 33820X exam. However, it is recommended that candidates have a basic understanding of call center technology and terminology.
Benefits of the 33820X Certification:
Earning the 33820X certification demonstrates your knowledge and skills in call center technology and can help you advance your career in this field. In addition, it can lead to increased job opportunities and higher earning potential.
Get Ready to Ace the 33820X Exam with These Tips:
- Review the exam topics thoroughly to ensure you have a strong understanding of the material.
- Use practice exams and study materials to assess your knowledge and identify areas where you need to improve.
- Stay up-to-date on the latest call center technology and trends by reading industry publications and attending conferences.
- Develop a study schedule and stick to it to ensure you have enough time to prepare for the exam.
- Take breaks and practice self-care to avoid burnout and stay focused during your study sessions.
- On the day of the exam, arrive early and ensure you have all the necessary materials, including a valid form of identification.
Conclusion:
The 33820X exam is a valuable certification for anyone looking to advance their career in call center technology. By following the tips outlined in this guide and preparing thoroughly for the exam, you can increase your chances of success. Good luck!