Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials (1Z0-1038) Exam

1Z0-1038 Exam Info

Practice with 1Z0-1038 Exam Questions & Answers. by Allbraindumps.com
  • Exam Code: 1Z0-1038
  • Exam Title: Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
  • Vendor: Oracle
  • Exam Questions: 72
  • Last Updated: 12-Aug-2025

1Z0-1038 Exam Preparation Guide: All You Need to Know

The 1Z0-1038 Exam is a certification test that aims to evaluate your knowledge and skills in Oracle's Service Center and Field Service cloud applications. Passing this exam can open doors to various job opportunities and career growth in the IT industry. However, it is not an easy feat to achieve. To help you prepare, this guide will cover everything you need to know about the 1Z0-1038 Exam, from the exam topics to the benefits of obtaining the certification.

Exam Details:

Before diving into the preparation guide, it is essential to understand the exam details. Here are some key details you need to know about the 1Z0-1038 Exam:

Exam Cost:

  • The exam fee varies based on your location. You can check the exact price on the official Oracle website.

Exam Duration:

  • You will have 105 minutes to complete the exam.

Exam Format:

  • The exam consists of 60 multiple-choice questions.
  • There is only one correct answer for each question.
  • The exam is computer-based and conducted online.

Passing Score:

  • The passing score for the 1Z0-1038 Exam is 65%.
  • Oracle will provide you with a detailed score report after the exam, highlighting your areas of strength and weakness.

Delivery Method:

  • The exam is delivered through Pearson VUE, an authorized test center for Oracle certification exams.
  • You can take the exam at a Pearson VUE center or online, depending on your preference and location.

Difficulty Level:

  • The 1Z0-1038 Exam is considered to have a moderate difficulty level.
  • You will need a thorough understanding of Oracle's Service Center and Field Service cloud applications to pass the exam.

Exam Topics:

The 1Z0-1038 Exam covers various topics related to Oracle's Service Center and Field Service cloud applications. Here are some of the topics that you can expect to see on the exam:

Service Requests:

  • Create and manage service requests
  • Resolve service requests
  • Monitor service requests

Service Contracts:

  • Create and manage service contracts
  • Renew service contracts
  • Cancel service contracts

Installed Base:

  • Manage installed base instances
  • Create and update installed base products
  • View and manage installed base relationships

Field Service:

  • Manage field service requests
  • Assign resources to field service requests
  • Monitor field service requests

Inventory Management:

  • Manage inventory levels
  • Receive and transfer inventory
  • Adjust inventory balances

Analytics and Reporting:

  • Use analytics to track service performance
  • Create and manage reports
  • Use dashboards to monitor key metrics

Prerequisites of the 1Z0-1038:

There are no official prerequisites to take the 1Z0-1038 Exam. However, it is recommended that you have some experience with Oracle's Service Center and Field Service cloud applications. This will help you better understand the exam topics and increase your chances of passing the exam.

Benefits of the 1Z0-1038 Certification:

Obtaining the 1Z0-1038 certification can provide you with several benefits. Here are some of the most notable benefits:

Career Growth:

The certification can help you advance your career in the IT industry. It demonstrates your expertise in Oracle's Service Center and Field Service cloud applications and can make you a valuable asset to any organization.

Higher Salary:

Certified professionals tend to earn higher salaries than their non-certified counterparts. The 1Z0-1038 certification can increase your earning potential and open doors to better job opportunities.

Credibility:

The certification is recognized globally and demonstrates your credibility as a skilled IT professional. It can help you stand out from the competition and increase your chances of landing your dream job.

Conclusion:

The 1Z0-1038 Exam can be a challenging but rewarding experience for IT professionals. This certification can help you advance your career, increase your earning potential, and demonstrate your expertise in Oracle's Service Center and Field Service cloud applications. Use this preparation guide to help you prepare for the exam and achieve your certification goals.

1z0-1038 Practice Questions and Answers


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