132-S-720-1 Exam Preparation Guide: Everything You Need to Know
Are you looking to take the 132-S-720-1 exam? Look no further! In this comprehensive guide, we'll cover everything you need to know about preparing for and passing this certification exam.
Exam Topics:
The 132-S-720-1 exam covers a wide range of topics related to Avaya Aura Call Center Elite. Here are some of the main topics you can expect to see on the exam:
- Call routing and vectoring
- Advanced Call Center features
- Call Center Manager Administration
- Agent Selection
- Supervisor functions and services
Exam Details:
Before you start studying for the 132-S-720-1 exam, it's important to understand the exam details. Here's what you need to know:
Exam Cost:
The cost of the 132-S-720-1 exam varies depending on your location. In the United States, the exam costs $250.
Exam Duration:
The exam consists of 65 multiple-choice questions and you'll have 90 minutes to complete it.
Exam Format:
The 132-S-720-1 exam is computer-based and is administered by Pearson VUE. The exam is timed and you'll need to answer all questions within the allotted time.
Passing Score:
The passing score for the 132-S-720-1 exam is 68%. This means you'll need to answer at least 44 questions correctly to pass.
Delivery Method:
The exam is delivered online through Pearson VUE's testing platform.
Difficulty Level:
The 132-S-720-1 exam is considered to be of moderate difficulty. However, the difficulty level can vary depending on your level of experience and knowledge of Avaya Aura Call Center Elite.
Prerequisites of the 132-S-720-1:
There are no prerequisites for taking the 132-S-720-1 exam. However, it's recommended that you have some experience with Avaya Aura Call Center Elite before taking the exam.
Benefits of the 132-S-720-1 Certification:
Passing the 132-S-720-1 exam and earning your certification can lead to many benefits, including:
- Increased job opportunities
- Higher earning potential
- Recognition of your expertise in Avaya Aura Call Center Elite
- Greater confidence in your skills and abilities
- Professional growth and development
132-S-720-1 Exam Preparation Guide:
Now that you know what to expect from the 132-S-720-1 exam, it's time to start preparing. Here's a guide to help you study effectively:
1. Understand the Exam Objectives:
Start by reviewing the exam objectives and familiarizing yourself with the topics that will be covered on the exam. This will give you an idea of what you need to study and help you prioritize your time.
2. Use Study Materials:
There are a variety of study materials available to help you prepare for the 132-S-720-1 exam, including textbooks, online courses, and practice tests. Use these resources to help you learn and reinforce the material.
3. Practice, Practice, Practice:
The best way to prepare for the exam is to practice. Use practice tests and quizzes to test your knowledge and identify areas where you need to improve.
4. Join a Study Group:
Consider joining a study group or finding a study partner to help you stay motivated and accountable. You can share resources and quiz each other on the material.
5. Take Care of Yourself:
Don't forget to take care of yourself during the exam preparation process. Get enough sleep, eat a healthy diet, and exercise regularly to help reduce stress and improve your focus.
Conclusion:
Passing the 132-S-720-1 exam and earning your certification can be a valuable asset to your career. By understanding the exam topics and details, using study materials, practicing, and taking care of yourself, you can increase your chances of success on exam day. Good luck!